1. Payment & Refunds
Deposits are to hold and secure your booking, these are Non-Refundable or Transferable, unless Gold Star Tours Change date or Cancel Tour, then have option to change or refund.
Final Payment -Final Balance must be paid in full by due date, Once final payment deadline passes, all payments are non refundable.
Day Tours - Most Day tours are payment in full on booking, if deposit and final payment then same terms as final payment, All Payments are non-refundable or transferable, unless Gold Star Tours Cancel the tour, then opion of transfer or refund.
2. Late Arrivals of Clients
On intial departure we ask you to be there in goodtime for loading onto the coach. Late to pick up point the driver will only wait 5 minutes pass time, if you miss the coach departure then this is a missed Departure and will lose you place on tour, with no refunds.
On return departure we ask you to be back at coach or pick up point ready before departure. Late Arrivals back, will will try to contact you, but if the drivers, driving time will be lost then the coach will have to depart without you, cost or travel home will be upto and paid by client that have missed the coach.
3. Can I Bring my Pet or Compassion Dog, etc
We only allow dogs / pets such as highly trained specialist dogs the assist disabled people with physical or life-threatening conditions, like guide dogs for the blind, etc.
The Equality Act 2010 and Disability Discrimination Act 1995 (NI)
require that disabled people have the same rights to services such as accommodation, restaurants, pubs and cafes as everyone else.
The Equalities Act 2010 and Disability Discrimination Act 1995 (NI) say that reasonable adjustments must be made in order to avoid discriminating against disabled people.
Assistance dogs trained by ADUK member organisations perform practical assistive tasks for their disabled partners or alert to life-threatening medical conditions to enable their owners to be independent.